Insights

Strategic Acquisition Growth Capacity's aggressive acquisition of complementary companies such as Creovai, KLaunch, Call Criteria, and Verbio Technologies indicates a rapid expansion strategy to enhance AI capabilities and support automation solutions. This presents opportunities to offer tailored integrations or upgrades to existing and newly acquired platforms.

Diversified Client Base Serving nearly 20,000 companies across industries such as government, healthcare, non-profits, and entertainment, Capacity demonstrates a broad market reach that includes high-volume support environments. This wide demographic opens avenues for upselling multi-channel support solutions and customizing AI-driven support for specific sectors.

Technology & Innovation Capacity's focus on generative AI, virtual agents, and real-time agent assist positions it as a leader in AI-powered contact center solutions. Businesses seeking cutting-edge automation tools and intelligent customer support can be targeted for partnerships or premium service offerings.

Financial Momentum With a substantial revenue estimate between $500 million and $1 billion and recent $92 million in funding, Capacity is financially well-positioned to invest in new product development, scaling, and customer acquisition efforts—ideal for sales teams aiming to introduce innovative features or expand existing accounts.

Market Leadership & Trends Capacity operates within a competitive landscape aligned with major players like LivePerson and 24/7.ai. Its focus on AI-driven support automation aligns with current market trends toward digital transformation and cost-efficient customer service, creating opportunities to position solutions as essential for future-ready support centers.

Similar companies to SmartAction by Capacity

SmartAction by Capacity Tech Stack

SmartAction by Capacity uses 8 technology products and services including cdnjs, Cloudflare, Zendesk, and more. Explore SmartAction by Capacity's tech stack below.

cdnjs
Content Delivery Network
Cloudflare
Content Management System
Zendesk
Documentation Tools
Google Fonts API
Font Scripts
GitLab
Issue Trackers
Genesys Cloud
Marketing Automation
Vidyard
Online Video Platforms
HTTP/3
Web & Portal Technology

Media & News

SmartAction by Capacity's Email Address Formats

SmartAction by Capacity uses at least 2 format(s):

SmartAction by Capacity Email Formats	Example	Percentage
First.Last@smartaction.com	John.Doe@smartaction.com	93%
First@smartaction.com	John@smartaction.com	5%
First.Middle@smartaction.com	John.Michael@smartaction.com	1%
FL@smartaction.com	JD@smartaction.com	1%
First.Last@capacity.com	John.Doe@capacity.com	88%
Last@capacity.com	Doe@capacity.com	8%
First@capacity.com	John@capacity.com	3%
First.Last@capacity.com	John.Doe@capacity.com	1%

Frequently Asked Questions

Where is SmartAction by Capacity's headquarters located?

SmartAction by Capacity's main headquarters is located at University City, Missouri 63130 United States. The company has employees across 3 continents, including North AmericaAsiaEurope.

What is SmartAction by Capacity's phone number?

You can contact SmartAction by Capacity's main corporate office by phone at

+1-310-776-****

. For more prospecting data, LeadIQ has access to up-to-date and accurate contact information within our platform. Find, capture, and sync contact data to your CRM and sales tools in one click.

What is SmartAction by Capacity's official website and social media links?

SmartAction by Capacity's official website is capacity.com and has social profiles on LinkedIn.

What is SmartAction by Capacity's NAICS code?

SmartAction by Capacity's NAICS code is 5112 - Software Publishers.

How many employees does SmartAction by Capacity have currently?

As of February 2026, SmartAction by Capacity has approximately 30 employees across 3 continents, including North AmericaAsiaEurope. Key team members include Vice President Of Customer Experience And Innovation: J. B.Executive Assistant To Chief Executive Officer: M. E.Director Of Accounting: E. S.. Explore SmartAction by Capacity's employee directory with LeadIQ.

What industry does SmartAction by Capacity belong to?

SmartAction by Capacity operates in the Software Development industry.

What technology does SmartAction by Capacity use?

SmartAction by Capacity's tech stack includes cdnjsCloudflareZendeskGoogle Fonts APIGitLabGenesys CloudVidyardHTTP/3.

What is SmartAction by Capacity's email format?

SmartAction by Capacity's email format typically follows the pattern of First.Last@smartaction.com. Find more SmartAction by Capacity email formats with LeadIQ.

When was SmartAction by Capacity founded?

SmartAction by Capacity was founded in 2002.

SmartAction by Capacity

Q: What is SmartAction by Capacity's official website and social media links?

SmartAction by Capacity's official website is capacity.com. SmartAction by Capacity has social profiles on LinkedIn.

Q: How many employees does SmartAction by Capacity have currently?

SmartAction by Capacity has approximately 30 employees.

Q: What technology does SmartAction by Capacity use?

SmartAction by Capacity's tech stack includes Twemoji, Twitter, Hotjar, Google Drive, Office 365.

Software DevelopmentMissouri, United States11-50 Employees

Since being acquired in 2024 by Capacity, the SmartAction LinkedIn page is inactive. Please stay connected with us at linkedin.com/company/teamcapacity.

SmartAction is now part of Capacity, an omnichannel support automation platform that helps clients drive down support costs, improve knowledge access, and increase efficiency with practical and generative AI. 

We offer solutions for intelligent virtual agents, employee enablement and agent assist, and process automation to nearly 20,000 companies worldwide.

Today, Capacity automates support over chat, SMS, voice, web, email, helpdesks, and more in one single platform. Learn more at capacity.com.