SmartAction by Capacity Email Format
Software DevelopmentMissouri, United States11-50 Employees
SmartAction by Capacity is a software development company based in University City, Missouri. Since its 2024 acquisition, it has operated as part of Capacity's omnichannel support automation platform. The combined offering is designed to help organizations cut support costs, improve access to knowledge, and increase efficiency through both practical and generative AI capabilities. SmartAction's solutions cover intelligent virtual agents, employee enablement and agent assist, and process automation, serving nearly 20,000 companies worldwide. Capacity's platform handles automated support across multiple channels, including chat, SMS, voice, web, email, and help desks, in a single system. As part of Capacity, SmartAction contributes to a global software development business serving a diverse customer base from its Missouri location.