What departments does OTRS Group have?

OTRS Group has employees across 14 departments including Operations, Support, Information Security, Business, Marketing.

What is the largest department at OTRS Group?

The largest department at OTRS Group is Marketing with 8 employees.

Where are OTRS Group employees located globally?

OTRS Group has employees across 7 continents and 17 countries including Madagascar, Singapore, Malaysia, India, Indonesia.

How has OTRS Group's team size changed over time?

OTRS Group's team has decreased from approximately 87 to 80 employees based on available data.

OTRS Group Employee Directory

Q: Who are OTRS Group's key employees and leadership?

OTRS Group's key employees include: Co-Founder And Ceo: A. M., Chief Operations Officer: C. T. K., Vice President Customer Support: A. K., Vice President Information Security: J. B., Vice President Otrs Human Relations: K. T.

Software DevelopmentHesse, Germany51-200 Employees

OTRS Group designs and markets the service management suite OTRS, described as the world's largest provider in this space. The core platform supports structured communication across customer service, IT service management, and security management, and it holds the SERVIEW CERTIFIED TOOL seal of approval. Beyond the core product, the group offers STORM, a security solution for cybersecurity incident management and ISO 27001-aligned documentation. 

Its international customer base includes major corporations and institutions such as Lufthansa, Airbus, IBM, Porsche, BSI, Max Planck Institute, Toyota, and Hapag-Lloyd. OTRS is based in Oberursel, Hesse, Germany, and serves customers worldwide with availability in over 40 languages.

OTRS Group Global Highlights

Europe
73

Germany
67
Hungary
2
Spain
1
Portugal
1
Serbia
1
Italy
1

North America
12

United States Of America
6
Mexico
6

Asia
5

Singapore
2
Malaysia
1
India
1
Indonesia
1

Oceania
3

New Zealand
2
Australia
1

South America
2

Brazil
2

Africa
1

Madagascar
1

OTRS Group's Leadership

C. T. K.
Chief Operations Officer
Mobile Phone
Email
A. K.
Vice President Customer Support
Mobile Phone
Email
J. B.
Vice President Information Security
Mobile Phone
Email
K. T.
Vice President Otrs Human Relations
Mobile Phone
Email
A. M.
Co-Founder And Ceo
Mobile Phone
Email
F. C. M. D. O.
Managing Director - Mexican Subsidiary
Mobile Phone
Email
J. O.
Managing Director
Mobile Phone
Email
B. B.
Managing Director
Mobile Phone
Email

OTRS Group Employee Metrics

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2026

2025

Administrative
Business
Engineering
Consultant
Information Technology
Other

Contact profiles from OTRS Group

Name

Title

Contact

Location

Last Update

R. F.
Director
Mobile Phone
Email
Hong Kong, Hong Kong
Sep 01, 2026
T. K.
Senior Director Otrs Finance
Mobile Phone
Email
Germany, Hesse
Nov 17, 2025
C. K.
Contracts Director
Mobile Phone
Email
May 08, 2026
R. M.
Director Global Marketing Americas And Asia
Mobile Phone
Email
Oct 15, 2024
L. C.
Sales Manager Latam
Mobile Phone
Email
Mexico, Baja California
Sep 15, 2026
R. C. L.
Strategic Finance Manager
Mobile Phone
Email
Australia, New South Wales
Nov 12, 2024
V. S.
Social Media Manager
Mobile Phone
Email
Italy, Emilia-Romagna
Oct 14, 2026
D. S.
Country Manager, Apac
Mobile Phone
Email
Singapore
Aug 29, 2026
E. F.
Manager Human Relations
Mobile Phone
Email
Germany, Hesse
Oct 17, 2026
T. K.
Content Marketing Manager
Mobile Phone
Email
Germany, Lower Saxony
Oct 01, 2026

Frequently Asked Questions

What is OTRS Group known for?

OTRS Group was founded in 2003 and operates in the Software Development industry. You can contact OTRS Group's main corporate office by phone at

+1-408-725-****

. Explore OTRS Group's company overview page for more information.

What is OTRS Group's most common email format?

OTRS Group employees' email format typically follows the pattern of First.Last@otrs.com. Trying to find reliable and up-to-date employee contact data? Find more OTRS Group email formats with LeadIQ.

How many employees does OTRS Group have currently?

OTRS Group has approximately 109 employees as of October 2026. These team members are located across 6 continents, including Europe, North America and Asia.

Who are OTRS Group's key employees and leadership?

As of October 2026, OTRS Group's key employees include:

Chief Operations Officer: C. T. K.
Vice President Customer Support: A. K.
Vice President Information Security: J. B.
Vice President Otrs Human Relations: K. T.
Co-Founder And Ceo: A. M.

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OTRS Group Employee Directory

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