What is OTRS Group's NAICS code?

OTRS Group's NAICS code is 5112 (Software Publishers).

Insights

Expanding Industry Solutions OTRS Group offers industry-independent solutions for customer service, IT management, and security, providing ample opportunities to adapt and cross-sell integrated service management suites to diverse verticals.

Recent Strategic Acquisitions The acquisition by EasyVista Inc. at the end of 2024 highlights growth potential and strategic expansion, opening avenues to position complementary or upgraded service offerings to a broader customer base.

Global Customer Base With clients like Lufthansa, Airbus, and Porsche, OTRS has a prestigious and international client portfolio, which can be leveraged to upsell advanced cybersecurity, enterprise communication channels, and tailored management solutions.

Innovative Feature Launches The launch of new features such as the WhatsApp Channel and HR management solutions demonstrates the company's focus on modern communication tools and process automation, presenting opportunities to engage clients seeking digital transformation solutions.

Strong Digital Presence Utilizing a robust tech stack and maintaining active partnerships, OTRS Group is well-positioned to target organizations interested in scalable, secure, and multilingual service management platforms, facilitating targeted outreach and customized offers.

OTRS Group Tech Stack

OTRS Group uses 8 technology products and services including HubSpot Analytics, iCIMS, Ansible, and more. Explore OTRS Group's tech stack below.

HubSpot Analytics

Analytics

iCIMS

Applicant Tracking Systems

Ansible

Configuration Management

ZoomInfo

Lead Generation

Google Chrome

Operating Systems & Computing Languages

PHP

Programming Languages

Adobe Creative Suite

Visualisation Software

Apache HTTP Server

Web Servers

OTRS Group Email Formats	Example	Percentage
First.Last@otrs.com	John.Doe@otrs.com	83%
Last@otrs.com	Doe@otrs.com	9%
FL@otrs.com	JD@otrs.com	7%
First.Middle@otrs.com	John.Michael@otrs.com	1%

OTRS Group Email Formats

Example

Percentage

First.Last@otrs.com

John.Doe@otrs.com

83%

Last@otrs.com

Doe@otrs.com

FL@otrs.com

JD@otrs.com

First.Middle@otrs.com

John.Michael@otrs.com

Frequently Asked Questions

Where is OTRS Group's headquarters located?

OTRS Group's main headquarters is located at 11 Zimmersmühlenweg Oberursel, Hesse 61440 Germany. The company has employees across 6 continents, including EuropeNorth AmericaAsia.

What is OTRS Group's phone number?

You can contact OTRS Group's main corporate office by phone at

+1-408-725-****

. For more prospecting data, LeadIQ has access to up-to-date and accurate contact information within our platform. Find, capture, and sync contact data to your CRM and sales tools in one click.

What is OTRS Group's official website and social media links?

OTRS Group's official website is otrs.com and has social profiles on LinkedIn.

What is OTRS Group's SIC code NAICS code?

OTRS Group's SIC code is 7372 - Prepackaged Software NAICS code is 5112 - Software Publishers.

How many employees does OTRS Group have currently?

As of May 2026, OTRS Group has approximately 113 employees across 6 continents, including EuropeNorth AmericaAsia. Key team members include Chief Operations Officer: C. T. K.Chief Technical Officer And Member Of The Board: B. M.Vice President Customer Support: A. K.. Explore OTRS Group's employee directory with LeadIQ.

What industry does OTRS Group belong to?

OTRS Group operates in the Software Development industry.

What technology does OTRS Group use?

OTRS Group's tech stack includes HubSpot AnalyticsiCIMSAnsibleZoomInfoGoogle ChromePHPAdobe Creative SuiteApache HTTP Server.

What is OTRS Group's email format?

OTRS Group's email format typically follows the pattern of First.Last@otrs.com. Find more OTRS Group email formats with LeadIQ.

When was OTRS Group founded?

OTRS Group was founded in 2003.

OTRS Group

Q: What is OTRS Group's official website and social media links?

OTRS Group's official website is otrs.com. OTRS Group has social profiles on LinkedIn.

Q: How many employees does OTRS Group have currently?

OTRS Group has approximately 113 employees.

Q: What technology does OTRS Group use?

OTRS Group's tech stack includes HubSpot Chat, Kubernetes Operations, Vue.js, Plyr, Reddit Ads.

Software DevelopmentHesse, Germany51-200 Employees

OTRS Group is the manufacturer and the world's largest provider of the service management suite OTRS, awarded with the SERVIEW CERTIFIED TOOL seal of approval. 
It offers companies industry-independent solutions for structured communication in customer service, IT service management and security management. In addition to the core product OTRS, the security solutions STORM ensures efficient cybersecurity incident management and transparent documentation in accordance with standards such as ISO 27001.

Among its customers are Lufthansa, Airbus, IBM, Porsche, BSI (Federal Office for Security in Information Technology), Max Planck Institute, Toyota and Hapag Lloyd. OTRS is available in over 40 languages. The company consists of OTRS AG and its five subsidiaries OTRS Inc. (USA), OTRS S.A. de C.V. (Mexico), OTRS Asia Pte. Ltd. (Singapore), OTRS do Brasil Soluções Ltda. (Brazil) and OTRS Magyarország Kft. (Hungary). OTRS AG is listed on the basic board of the Frankfurt Stock Exchange. For more information, see www.otrs.com.

Impressum: https://otrs.com/impressum/

Insights

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OTRS Group Tech Stack

Media & News

Otrs Ag hired Muriel Gellf as Chairwoman of the Management Board on Sep 16th '25.

EasyVista Inc. acquired Otrs Ag for $24.5M on Dec 31st '24.

Otrs Ag partners with Pollfish Inc..

Otrs Ag launches “WhatsApp Channel” for enterprise service management suite OTRS.

Otrs Ag partners with Sweet Farm.

Otrs Ag launched pre-configured version of OTRS for HR Management : it’s a software solution on May 12th '22.

Otrs Ag launches 2020 annual report.

OTRS Group's Email Address Formats