ibex Employee Directory
Outsourcing and Offshoring ConsultingDistrict of Columbia, United States10001+ Employees
ibex operates in the outsourcing and offshoring consulting space, delivering business process outsourcing, digital marketing, online acquisition technology, and end-to-end customer engagement solutions. It runs a global CX delivery network with approximately thirty facilities and supports a broad range of industries through its technology-enabled approach. Based in Washington, DC, ibex serves clients across retail, e-commerce, healthcare, fintech, utilities, and logistics, handling approximately 170 million customer interactions annually. ibex targets large, global brands seeking scalable CX capabilities and AI-enhanced interactions, leveraging its Wave iX solutions suite. A notable recent development is a strategic partnership announced in May 2026 with Sierra to deploy AI-powered CX solutions at scale.
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