Insights

Client Portfolio Capita Customer Management focuses on managing customer journeys for household names such as O2, British Gas, William Hill, DWP and the National Trust, indicating strong potential in large-enterprise outsourcing deals and multi-channel customer experience programs.

Scale and Reach With 10001+ employees and being part of Capita plc, there is substantial operational capacity to scale contact center and BPO services, suggesting opportunities for clients seeking extensive scale, peak-season coverage, or geographic diversification.

Technology Stack Adopting a modern, web-enabled tech stack (including Google Fonts API, jQuery, Bootstrap, Google Maps, Tag Manager) signals openness to digital modernization and CX optimization projects, enabling upsell to AI-enabled routing, analytics, and omnichannel initiatives.

Performance Promise The company emphasizes transformation of client operations and guarantees improvements in customer management, presenting a proven value proposition that can be leveraged in ROI-focused sales conversations and renewal opportunities.

Market Position As a specialist in customer management within the outsourcing/BPO space and part of a leading UK BPO group, Capita CM can be positioned to win new contracts by leveraging Capita’s brand, breadth of services, and cross-sell potential across related BPO and professional services offerings.

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Capita Customer Management Tech Stack

Capita Customer Management uses 8 technology products and services including Google Fonts API, jQuery, Modernizr, and more. Explore Capita Customer Management's tech stack below.

Google Fonts API
Font Scripts
jQuery
Javascript Libraries
Modernizr
Javascript Libraries
Google Maps
Maps
LinkedIn
Online Community Software
Google Tag Manager
Tag Management
Bootstrap
UI Frameworks
MediaElement.js
Video Players

Capita Customer Management's Email Address Formats

Capita Customer Management uses at least 4 email formats:

Capita Customer Management Email Formats	Example	Percentage
First.Last@capita.co.uk	John.Doe@capita.co.uk	99%
First.Middle@capita.co.uk	John.Michael@capita.co.uk	1%
First.Last@capitacustomermanagement.co.uk	John.Doe@capitacustomermanagement.co.uk	93%
FLast@capitacustomermanagement.co.uk	JDoe@capitacustomermanagement.co.uk	7%

Frequently Asked Questions

What is Capita Customer Management's phone number?

You can contact Capita Customer Management's main corporate office by phone at

+44-20-7654-****

. For more prospecting data, LeadIQ has access to up-to-date and accurate contact information within our platform. Find, capture, and sync contact data to your CRM and sales tools in one click.

What is Capita Customer Management's official website and social media links?

Capita Customer Management's official website is capitacustomermanagement.co.uk and has social profiles on LinkedIn.

How much revenue does Capita Customer Management generate?

As of July 2026, Capita Customer Management's annual revenue is estimated to be <$1M.

What is Capita Customer Management's NAICS code?

Capita Customer Management's NAICS code is 5416 - Management, Scientific, and Technical Consulting Services.

How many employees does Capita Customer Management have currently?

As of July 2026, Capita Customer Management has approximately 10K employees across 4 continents, including Europe, Asia and North America. Key team members include Chief Technology Officer: J. W., Head Of It: A. S. and Head Of Hr: C. K. Explore Capita Customer Management's employee directory with LeadIQ.

What industry does Capita Customer Management belong to?

Capita Customer Management operates in the Outsourcing/Offshoring industry.

What technology does Capita Customer Management use?

Capita Customer Management's tech stack includes Google Fonts API, jQuery, Modernizr, Google Maps, LinkedIn, Google Tag Manager, Bootstrap and MediaElement.js.

What is Capita Customer Management's email format?

Capita Customer Management's email format typically follows the pattern of First.Last@capita.co.uk. Find more Capita Customer Management email formats with LeadIQ.

When was Capita Customer Management founded?

Capita Customer Management was founded in 1984.

Capita Customer Management

Q: How many employees does Capita Customer Management have currently?

Capita Customer Management has approximately 10K employees.

Q: What industry does Capita Customer Management belong to?

Capita Customer Management operates in the Outsourcing/Offshoring industry.

Q: What technology does Capita Customer Management use?

Capita Customer Management's tech stack includes Google Maps, Google Fonts API, Modernizr, Google Tag Manager, jQuery.

Q: When was Capita Customer Management founded?

Capita Customer Management was founded in 1984.

Q: What is Capita Customer Management's NAICS code?

Capita Customer Management's NAICS code is 5416 (Management, Scientific, and Technical Consulting Services).

Outsourcing/OffshoringEngland, United Kingdom10001+ Employees

Capita Customer Management concentrates on the end-to-end handling of the customer experience and product lifecycle for large clients, delivering services across multiple channels. Its client list includes O2, British Gas, William Hill, the Department for Work and Pensions, and the National Trust. The company emphasizes market and customer insights, tangible transformation of client customer-management operations (with a guarantee), and having the right people in the right locations, complemented by insight-driven innovation.

Based in Leeds, England, it operates as part of Capita plc, a leading UK outsourcing and professional services company. It serves a mix of consumer brands and public-sector organizations, managing customer interactions across the full journey.

Company Overview

Phone number: +44-20-7654-****
Website: capitacustomermanagement.co.uk
NAICS Code: 5416 - Management, Scientific, and Technical Consulting Services
Founded: 1984
Employees: 10001+