Strategic partnerships Leverage Atento's recent strategic alliance with Omilia to position AI-driven CX enhancements as a core selling point. Highlight opportunities to expand conversational AI adoption, agent assist, and live AI-powered CX across U.S. clients and nearshoring opportunities.

AI and automation Capitalize on Atento’s emphasis on AI, automation, and BTO to offer higher-value, transformation-focused BPO solutions. Propose bundled services that combine CX consulting with AI-enabled operations to improve efficiency, accuracy, and customer satisfaction for enterprise clients.

Global scale Target multinational brands seeking nearshore CRM BTO capabilities in the Americas. Position Atento’s 17-country footprint and 400+ client base as a reduction in risk and time-to-value for large enterprises expanding customer support operations.

Innovation leadership Utilize Atento’s ISO 56002 Innovation Management certification and recognized industry accolades to differentiate as an innovator in CX transformation. Upsell innovation workshops, CX design sprints, and process optimization engagements.

Risk and compliance Address potential labor rights risk exposure by offering audited, compliant labor practices and governance improvements as part of a broader transformation program. Propose compliance-focused BPO enhancements to clients in regulated sectors.