CX Platform Expansion Akixi recently launched CX Suite, a unified platform combining call analytics, call recording, CRM integration and AI-powered call scoring. Opportunities exist to upsell this integrated CX offering to existing telecom and IT provider partners seeking a single vendor solution.

AI Powered Differentiation The addition of an AI-powered call scoring capability presents a compelling differentiator. Target partners and customers prioritizing advanced analytics and automated quality scoring to improve agent performance and customer outcomes.

Strengthened Partnerships With over 600 global telecom and IT providers and a Cisco Solution Partner status, Akixi has a broad partner ecosystem. This presents channel-based sales opportunities through value-added resellers and service providers seeking to enhance their CX offerings.

UI Refresh and Reporting A refreshed user interface and enhanced reporting are rolling out, signaling a commitment to user experience and actionable insights. This can be leveraged to target mid-market customers needing clearer dashboards and faster adoption.

Industry Recognition Award recognition as a 2025 Best of British Business boosts credibility with potential customers and partners. Use the accolade in outreach to open conversations around innovation, reliability, and market leadership.