Integrated CCaaS Serenova is now part of Lifesize after consolidating UCaaS and CCaaS offerings, indicating cross-sell potential to Lifesize customers and a broader platform appeal for unified communications and contact center needs.

Mid-marketScale With 201-500 employees and revenue in the $250M-$500M range, Serenova targets mid-market organizations that are likely expanding cloud contact center capabilities, presenting opportunities for scalable CCaaS and workforce optimization solutions.

Cloud-FirstStack Existing tech stack includes AWS, Terraform, Ansible, Chef, Jenkins and Salesforce ecosystem, suggesting sales opportunities around cloud-native CCaaS deployments, integrations, and automation-driven contact center workflows.

EnterpriseFootprint A roster of high-profile customers across sectors (Yelp, RBC, Yale, NASA, Shell, etc.) signals credibility and a reference base that can be leveraged for upsell to larger enterprise contracts and expansion into adjacent departments.

RecognitionReady Past awards and maturity assessments with Nemertes position Serenova as a trusted, differentiated CCaaS provider, offering a compelling narrative for ROI-focused deals and competitive differentiation in proposals.