Recent Platform Launch The launch of the Avaya Infinity platform in April 2025 presents an opportunity to offer tailored contact center solutions, emphasizing integrations with enterprise-grade governance and data privacy features that appeal to large organizations seeking secure communications.

Strategic Partnerships Partnerships like the one with Databricks demonstrate Avaya's focus on advanced data privacy and governance, indicating potential for upselling data management, AI-driven analytics, and compliance solutions to organizations with complex data security needs.

Industry Engagement Active participation in prominent industry events such as Customer Contact Week and GITEX Global shows Avaya’s commitment to industry leadership, providing chances to connect with decision-makers looking for innovative CX and contact center technologies.

Expanding Customer Base With a robust revenue stream of over $10 billion and large-scale enterprise clients, Avaya is well-positioned to target organizations seeking integrated communication solutions that enhance customer experience and employee collaboration.

Technological Stack Utilizing modern technologies like WebSocket, gRPC, and open-source platforms indicates a focus on scalable, real-time, and adaptable solutions, which can be tailored to enterprises aiming to upgrade their communication infrastructure with innovative tech innovations.