What departments does ACD Direct have?

ACD Direct has employees across 10 departments including Engineering, Business, Human Resources, Operations, Product Management.

What is the largest department at ACD Direct?

The largest department at ACD Direct is Operations with 7 employees.

Where are ACD Direct employees located globally?

ACD Direct has employees across 5 continents and 15 countries including Nigeria, Mali, Japan, Philippines, India.

How has ACD Direct's team size changed over time?

ACD Direct's team has grown from approximately 160 to 166 employees based on available data.

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ACD Direct Employee Directory

TelecommunicationsUtah, United States201-500 Employees

ACD Direct operates as a veteran-owned, U.S.-based contact center that handles donor and customer interactions for nonprofits and other organizations that outsource all or part of their contact volume. By combining enterprise software with a nationwide, work-from-home agent network, it provides 24/7/365 support across phone, text, email, chat, and digital channels.

Founded in 2003 and located in Centerville, Utah, the company emphasizes that its agents work from home and that calls are not sent offshore. It maintains a rigorous quality program, recording and analyzing all interactions and offering custom reporting and ramping capabilities to fit client needs.

ACD Direct Global Highlights

North America
227

United States Of America
224
Jamaica
1
Dominican Republic
1
Canada
1

Asia
11

India
7
Japan
1
Philippines
1
Malaysia
1
Qatar
1

Europe
5

United Kingdom Of Great Britain And Northern Ireland
3
France
1
Luxembourg
1

Africa
3

Nigeria
2
Mali
1

Oceania
1

Australia
1

ACD Direct's Leadership

T. S.
Chief Technology Officer
Mobile Phone
Email
N. R.
Founder/ Owner
Mobile Phone
Email
T. S.
Independent Business Owner
Mobile Phone
Email
B. S.
Business Owner
Mobile Phone
Email
M. H.
Independent Business Owner And Peer Lead And Quality Assurance Monitor And Chat Room Monitor
Mobile Phone
Email
M. M.
Owner
Mobile Phone
Email
V. W.
Associate Vice President
Mobile Phone
Email
A. A.
Director Of Contact Services
Mobile Phone
Email

ACD Direct Employee Metrics

100%

50%

2026

2025

Support
Administrative
Business Development
Business
Information Technology
Other

Contact profiles from ACD Direct

Name

Title

Contact Info

Location

Last Update

M. C.
Director Of Product And Software Engineering
Mobile Phone
Email
United StatesMissouri
Dec 01, 2025
R. R.
Sr. Director, Product Management
Mobile Phone
Email
Bay
Nov 18, 2025
D. L.
Director Of Product
Mobile Phone
Email
United StatesArkansas
Apr 14, 2026
A. A.
Director Of Contact Services
Mobile Phone
Email
Aug 01, 2024
M. M.
Director Of Client Services
Mobile Phone
Email
Oct 16, 2024
W. D.
Director Of Information Technology
Mobile Phone
Email
United StatesUtah
Jan 26, 2026
H. C.
Client Services Manager
Mobile Phone
Email
Apr 16, 2026
J. J.
Operations Manager
Mobile Phone
Email
United StatesTexas
Apr 14, 2026
M. H.
Information Technology Support Team Lead
Mobile Phone
Email
United StatesNorth Carolina
Apr 14, 2026
S. R.
Professional Services Manager
Mobile Phone
Email
United StatesGeorgia
Apr 14, 2026

Frequently Asked Questions

What is ACD Direct known for?

ACD Direct was founded in 2003 operates in the Telecommunications industry. The company's main headquarters is located in 520 North Market Place Drive 300 Centerville, Utah 84014 United States. Explore ACD Direct's company overview page for more information.

What is ACD Direct's most common email format?

ACD Direct employees' email format typically follows the pattern of . Trying to find reliable and up-to-date employee contact data? Find more ACD Direct email formats with LeadIQ.

How many employees does ACD Direct have currently?

ACD Direct has approximately 256 employees as of June 2026. These team members are located across 5 continents, including North AmericaAsiaEurope.

Who are ACD Direct's key employees and leadership?

As of June 2026, ACD Direct's key employees include:

Chief Technology Officer: T. S.
Founder/ Owner: N. R.
Independent Business Owner: T. S.
Business Owner: B. S.
Independent Business Owner And Peer Lead And Quality Assurance Monitor And Chat Room Monitor: M. H.

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ACD Direct Employee Directory

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