Zappix Employee Directory

Software DevelopmentMassachusetts, United States11-50 Employees

Zappix provides an AI-powered digital engagement platform aimed at transforming customer service interactions. It combines digital outreach, self-service with a visual IVR, and agent assistance, all delivered via a cloud-based system that supports workflow automation and back-end integrations, with an analytics suite to guide decisions. The platform is designed to lower contact-center costs by increasing the containment of inquiries, enhance customer experience and Net Promoter Score, and create opportunities for revenue through targeted messaging. 

Based in Burlington, Massachusetts, Zappix operates as a small-to-mid-sized software provider in the AI-driven customer engagement space. Its focus includes digital patient experiences for healthcare providers, payers, and patients, and it has pursued partnerships to extend its messaging capabilities across industries such as insurance and utilities. In August 2025, Zappix announced a collaboration with Pointr Limited to integrate Pointr's messaging solution into its platform, illustrating ongoing ecosystem development.

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