Waypoint Group LLC Employee Directory
Software DevelopmentCalifornia, United States2-10 Employees
Waypoint Group LLC is a software development company based in Fremont, California. Its flagship product, TopBox, is an account-centric feedback engine for B2B firms that gathers NPS and Voice of the Customer data at the account level. The platform aims to align customer feedback with financial goals and help account teams prioritize actions to improve engagement and retention. Waypoint Group serves mainly B2B SaaS and other technology providers, focusing on turning feedback into insights that inform Customer Success, Product, and Marketing workstreams. TopBox supports role-based reporting, delivers timely insights, and includes features such as ICP analysis and customer journey mapping, while maintaining a balance between automation and personalized interaction. In 2018, the company received Temkin Group’s Vendor Excellence award for TopBox.