Valor Global Employee Directory
Outsourcing and Offshoring ConsultingArizona, United States1001-5000 Employees
Valor Global is a global outsourcing and offshoring consulting firm that delivers customer experience solutions for clients worldwide. It focuses on customer care, account management, first-party collections, and technical support, with outcomes tracked through Net Promoter Score and Customer Satisfaction, alongside strong employee retention. The company is headquartered in Phoenix, Arizona, and operates a sizable global workforce that provides 24/7 onshore and offshore support, with systems hosted in SSAE 16–compliant data centers and ITIL-aligned security practices. Its reach spans multiple U.S. locations as well as operations in Costa Rica and the Philippines, enabling bilingual support and flexible sourcing to align with client objectives. Valor emphasizes integrating personnel, processes, and technology to produce timely outcomes and aims to function as an extension of its clients’ teams and culture, guided by LEAN and Agile approaches. In May 2024, the firm expanded its leadership with the appointment of a new Senior Vice President and Global Healthcare Services Practice Leader.
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