TELUS Digital Bulgaria

Outsourcing and Offshoring ConsultingСофия (столица) / Sofija (stolica), Bulgaria1001-5000 Employees

TELUS Digital Bulgaria operates in outsourcing and offshoring, focusing on business process outsourcing and digitally-enabled customer experience services. Based in Sofia, with operations in Plovdiv, it is a large employer in Bulgaria's BPO sector and has served global clients since 2004. It offers multilingual contact center services, IT support, and content moderation in more than 50 languages.

Its client base spans fintech, high-tech, tourism, video games, console gaming, and mobile gaming. As part of TELUS International, the broader organization provides digital CX solutions and supports end-to-end digital transformation for clients across strategy, design, IT lifecycle, automation, and AI data capabilities. In 2024, TELUS International announced the beta release of Fuel iX, a GenAI engine, expanding its AI-driven CX offerings.

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