SATMAP Employee Directory

Computer SoftwareDistrict of Columbia, United States51-200 Employees

SATMAP is a software development company based in Washington, District of Columbia, with 51-200 employees. It offers contact center technology that pairs agents with callers in real time based on behavior, replacing traditional first-in, first-out call distribution. The approach uses behavioral data to foster natural rapport, contributing to higher agent and customer satisfaction and to higher conversion rates and increased revenue, as well as reduced handle time and lower costs. Founded in 2007, SATMAP holds multiple patents related to neural network call mapping and personality-based call pairing, developed by a team of software engineers, statisticians, AI scientists, and quantitative analysts. The company has paired over 2 billion calls and delivered over $4 billion in increased sales for partners, and its address is 1700 Pennsylvania Avenue, Suite 560, Washington, District of Columbia, United States.

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