Award recognition RDI has recently secured multiple national customer experience awards, highlighting a strong track record in CX excellence and potential to upsell CX optimization, training, and loyalty programs to mid-market and Fortune 500 clients.

Healthcare leadership With new hires in Chief Technology Officer and Chief Clinical Officer roles and a stated focus on healthcare services, there is an opportunity to position RDI for healthcare IT optimization, digital health initiatives, and clinical workflow improvements.

Scale and reach Operating 11 locations and employing thousands of problem solvers signals capability to handle large, global or multi-site deployments, suggesting sales potential in enterprise-level outsourcing, multi-location support, and program mgmt.

Diverse tech stack A tech-enabled service portfolio spanning cloud, data analytics, CRM, and digital strategy (AWS, Google AdWords, HubSpot, Docker, Shopify) creates cross-sell opportunities into marketing operations, IT support, and digital transformation projects.

Customer insights Award for Best Use of Customer Insight and Feedback indicates strength in analytics-driven services; opportunity to offer enhanced CX research, voice of customer programs, and analytics-driven process improvements to seeking clients.