Veteran-owned credibility Leverage Press-One’s veteran-owned status and DoD/GSA registrations to target government and defense-related contracting opportunities, emphasizing trust, reliability, and compliance in bids and proposals.

US-based specialization Highlight Press-One’s fully US-based operations and no off-shoring model to appeal to clients prioritizing domestic data sovereignty, security, and continuity, particularly in government, education, and high-registry sectors.

Omni-channel strengths Position their omni-channel contact center capabilities (phone, chat, email, SMS) as a solution for clients seeking unified customer engagement across multiple channels, with scalable staffing and flexible SLAs.

Industry heritage Leverage long-standing relationships with newspaper publishers and media clients to cross-sell to publishers, retailers, and logistics firms seeking proven BPO partnerships and high-quality customer service.

SMS center innovation Capitalize on the recent SMS contact center technology launch to offer clients modern text-based engagement, reducing calls and improving first-contact resolution through mobile messaging channels.