Tax System Modernization The department administers multiple taxes and collects substantial revenue, signaling a strong opportunity to modernize tax administration through automation, data integration, API enabled exchanges, and analytics to boost compliance and streamline taxpayer processes.

Data Driven Compliance With SAS and Excel in use, there is a clear need for deeper analytics, dashboards, predictive risk scoring, revenue forecasting, and data governance to improve audit efficiency and compliance outcomes across programs.

Digital Tax Experience Public facing digital channels exist through Office 365, Bootstrap, Google Tag Manager and social media. This suggests opportunities to enhance e filing, self service portals, accessible forms, and omnichannel support to reduce inquiries and improve taxpayer satisfaction.

Security and Cloud A large government agency requires robust security, IAM and cloud readiness. Potential offerings include cloud migration planning, zero trust architecture, data protection and backup and disaster recovery to protect sensitive revenue data and ensure continuity.

Public Sector Collaboration As a sizeable state department with procurement capability, there is demand for procurement optimization, contract lifecycle management, vendor risk management, training, and interoperable solutions that support cross agency initiatives and statewide programs.