Growth momentum Majorel France (TP) is actively expanding its headcount, with plans to add over 1,000 jobs and new PEZA-approved facilities in the Philippines, signaling a rapid scale-up and increasing demand for outsourced CX, AI-enabled support, and multichannel operations.

AI driven CX The company emphasizes orchestrating AI agents, process optimization, and human expertise to transform customer experience, presenting opportunities for advanced AI contact center solutions, automation platforms, and AI governance services.

Global partnerships Recent collaborations with Digital Treasures Center and dtcpay to deliver 24/7 multilingual customer engagement across English and Mandarin indicate appetite for cross-border, multilingual support programs and secure payment/fintech service integrations.

Sustainability leadership Recognition as Sustainability Impact Company of the Year at SOLAIA Awards underscores a client preference for responsible vendors; position as a partner for ESG-aligned CX programs and sustainable operations consulting.

GenAI adoption Participation in GenAI Summit and demonstrated AI implementation strategy suggest readiness to scale GenAI-enabled workflows, offering opportunities for pilot programs, AI tooling assessments, and ROI-driven AI deployments.