i3-Milestone Employee Directory

UtilitiesTennessee, United States11-50 Employees

i3-Milestone, operating in the utilities sector, offers a Digital Customer Engagement ecosystem designed to help utilities reach customers through multiple channels. The core platform connects web and mobile access with a configurable IVR, a flexible notification system, a neighbor comparison feature to encourage greener consumption, and a payment solution with adaptable rate models to support cost predictability. The product set aims to enhance customer experience while reducing the cost to serve through real-time integration and omni-channel communication. The company serves utilities as its primary customers, addressing how they engage customers and manage interactions across channels. Based in Nashville, Tennessee, i3-Milestone presents itself as a provider focused on modernizing customer engagement within the utility industry and supporting demand for more flexible, user-driven communication tools. A recent development involves a collaboration with RIA Advisory to implement Oracle C2M for Fayetteville Public Works Commission, reflecting ongoing partnerships in its market activity.

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