EdgeTier Employee Directory
IT Services and IT ConsultingLeinster, Ireland51-200 Employees
EdgeTier is an IT services and IT consulting company headquartered in Dublin, Ireland, employing 51-200 people. The company provides customer support analytics that use proprietary models and Generative AI to analyze each customer interaction in real time, surfacing insights on emerging issues, root causes, and trends. These insights support faster issue resolution, improved agent performance, and data-driven decision-making across the business. EdgeTier works with brands such as Abercrombie & Fitch, TUI Global, Belmond, and Kaizen Gaming to understand customers’ needs and improve CSAT and operational efficiency. The company has been recognised by Deloitte's Technology Fast 50 and Sifted Europe's Fastest-Growing Startups, and has announced product updates like Spotlight Summaries and an AssemblyAI collaboration; it has raised about $6.5 million in funding.
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