Custom Connect South Africa Employee Directory

Outsourcing and Offshoring ConsultingKwaZulu-Natal, South Africa201-500 Employees

Custom Connect South Africa is a Durban, KwaZulu-Natal-based provider in the outsourcing and offshoring consulting space, with roots dating back to 2008. It has developed a full-call center capability that grows out of a BPO core, encompassing inbound and outbound contact handling as well as quality assurance and training. The company emphasizes tailoring solutions to each client, rather than offering a one-size-fits-all approach.

Historically, it has focused on debt recovery for both private and public entities, reporting about a 90% improvement in collection results. Its client roster includes leading financial services and telecommunications brands, such as FNB, African Bank, Standard Bank, Woolworths Financial Services, and Telkom. The firm is a member of ADRA and BEPESA and is affiliated with broader global collection and BPO networks.

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