Contact Solutions, a Verint Company Employee Directory
TelecommunicationsVirginia, United States51-200 Employees
Contact Solutions, a Verint Company, provides cloud-based customer care for the telecommunications sector, covering voice and mobile interactions. Its approach blends personalized self-service with agent-assisted support to reduce customer effort and deliver care at the customer's convenience. The company uses business intelligence to continually improve care delivery, aiming for sustainable costs while remaining responsive to evolving customer demands. Based in Reston, Virginia, the mid-sized enterprise targets organizations seeking scalable, adaptable customer-care solutions. In April 2020, a collaboration with Noetica was announced to support agents working from home during the COVID-19 pandemic.