Contact Center Pipeline Employee Directory
Book and Periodical PublishingMaryland, United States2-10 Employees
Contact Center Pipeline is a niche publisher serving professionals in the contact center and customer service field. It provides in-depth articles, first-hand research, and forward-looking perspectives intended to inform practice and strategy. The organization maintains a blog with practical tips and a monthly magazine for subscribers. Based in Annapolis, Maryland, it operates within the book and periodical publishing industry to serve contact center and customer service professionals seeking guidance on challenges and priorities. In March 2020 it launched a Wall of Fame series to recognize authors and sponsors associated with its content.