CaptionCall by Sorenson Employee Directory
TelecommunicationsUtah, United States1001-5000 Employees
CaptionCall by Sorenson is a telecommunications company based in Salt Lake City, Utah, employing between 1,001 and 5,000 people. The company provides captioned telephones for individuals with hearing loss, using a combination of technology and communications assistants to convert spoken words into written captions displayed on a large screen. Access to CaptionCall is restricted to people with medically recognized hearing disabilities and is funded in part through the federal Interstate Telecommunications Relay Service fund to fulfill ADA requirements. The service is delivered by CaptionCall under the Sorenson umbrella and has a history of product development and expansion, including ASR-based IP CTS in overflow situations and mobile app support, as reported in past years. In July 2024, the FCC Enforcement Bureau announced a settlement with CaptionCall and its parent company related to issues with retention of call content and TRS Fund reporting. The company operates in the captioning technology space and has reported revenue in the range of $500 million to $1 billion.
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