Balto Employee Directory
Software DevelopmentMissouri, United States51-200 Employees
Balto is a midsize software company based in St. Louis, Missouri, focused on developing AI-powered tools for contact centers. It aims to provide a unified system that brings real-time guidance, automation, quality assurance, insights, and AI agents into a single platform, ensuring conversations pass through one cohesive workflow regardless of whether a human or AI handles them. As AI handles routine conversations, human agents take on more complex, tightly regulated interactions that carry real weight for revenue, compliance, and brand trust. The company addresses the fragmentation that often plagues contact-center tech stacks, where tools operate in silos and context can be lost between AI and human agents. Its target customers are customer support and sales teams in contact centers seeking consistent performance and accountable processes across conversations. In 2026, Balto was named a finalist for Cloud-Based CX Solution of the Year at the CCW Excellence Awards.
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