B-TRNSFRMD Employee Directory

Business Consulting and ServicesTexas, United States11-50 Employees

B-TRNSFRMD is a mid-sized consulting firm based in Plano, Texas, that focuses on transforming how organizations deliver customer and service experiences. It pursues a holistic approach that aligns people, processes, data, and technology to create seamless, outcome-oriented service interactions, with AI, low-code automation, and digital tooling enabling the effort. The firm describes its work as building service ecosystems through an integrated mix of experience design, technology deployment, AI-driven automation, and data-informed insights.

Its work targets organizations seeking to improve service outcomes and customer journeys, aiming for measurable benefits such as faster realization of platform value, higher customer satisfaction and loyalty, reduced operating costs, and improved agent productivity. Operating in the business consulting and services sector, the company emphasizes digital transformation and omnichannel customer experiences. In 2020, B-TRNSFRMD announced a partnership with Intelisys to support CCaaS, UaaS, and remote-working solutions.

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