ATM Employee Directory
Outsourcing and Offshoring ConsultingEngland, United Kingdom501-1000 Employees
ATM Group is a tech-enabled customer operations and revenue partner. Most outsourced contact centre models optimise for cost and scale. We optimise for ROI, accountability and outcomes - combining real people with smarter technology only where it delivers real value. Where it fits, we take shared risk because we back ourselves. What we do: • Contact centre outsourcing: customer service, complaints handling, service desk, tech support, billing & account management, and back-office support • Revenue generation outsourcing: inbound/outbound sales, lead qualification, acquisition, retention/save, upsell & cross-sell, activations and collections support • AI-enabled CX optimisation: agent assist, automation, analytics, workflow optimisation and real-time augmentation • Multilingual customer experience support across voice and digital channels • Interaction intelligence & automated QA (ATM One): capture and analyse interactions to improve quality, coaching, routing/deflection and performance over time Where we specialise: Home (utilities & energy, telecommunications, home services), Health, Leisure (retail & e-commerce, travel & hospitality, entertainment & subscriptions), plus Technology & SaaS across sectors. Delivery footprint: Multi-channel, multilingual delivery across the UK, the Netherlands and South Africa, with additional partner coverage in Turkey. Want an outsourcing partner that’s accountable for outcomes — not just coverage? Let’s talk. Real People. Smarter Technology. Better Outcomes.
1-888-653-2347 
support@leadiq.com 
