ArenaCX

Outsourcing and Offshoring ConsultingNorth Carolina, United States11-50 Employees

ArenaCX operates a marketplace platform that connects brands with outsourced labor providers, enabling users to find, manage and optimize outsourcing relationships and to pursue a multi-vendor approach. The platform provides real-time performance management across partner networks, supporting oversight and ongoing improvement of outsourced work. The ArenaCX network includes more than 80 outsourcing partners, ranging from boutique firms to gig workers, offering capabilities in customer support, sales, and back-office tasks across numerous languages and time zones.

The company serves brands seeking customer experience and related services, addressing challenges of sourcing, contracting, and ongoing management across multiple providers. It is positioned in the outsourcing and offshoring consulting industry and is based in Raleigh, North Carolina. A notable development in its recent history is the October 2024 launch of the ArenaCX platform, described as an all-in-one solution for discovering, sourcing, contracting, and managing CX services.

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