What is ACD Direct - Contact Center Solutions's NAICS code?

ACD Direct - Contact Center Solutions's NAICS code is 517 (Telecommunications).

Insights

Domestic Focus US-based agents and veteran ownership with a no offshore calls policy appeal to government, healthcare, and financial services buyers seeking secure, compliant customer interactions.

Quality Advantage Full-spectrum call oversight with live quality control and AI, plus bespoke KPI dashboards, enabling measurable performance improvements.

Flexible Operations Flexible, scalable staffing with short shifts and nationwide at-home agents supports rapid ramp-up or down for campaigns and seasonal demand.

Tech Integrations In-house dev team and proprietary routing enable tailored contact-center solutions with seamless data flows to CRM and cloud platforms such as HubSpot, Google Cloud, and Azure.

Mission Partnerships Nonprofit and veteran-owned positioning opens partnerships with philanthropic groups and VOSB procurement programs, with opportunities to expand into fundraising and donor engagement services.

Similar companies to ACD Direct - Contact Center Solutions

ACD Direct - Contact Center Solutions Tech Stack

ACD Direct - Contact Center Solutions uses 8 technology products and services including Linkedin Insight Tag, RSS, Shopify, and more. Explore ACD Direct - Contact Center Solutions's tech stack below.

Linkedin Insight Tag
Analytics
RSS
Content Management System
Shopify
E-commerce
Mailchimp
Email
HubSpot
Marketing Automation
SiteGround
Platform As A Service
The SEO Framework
Search Engines
reCAPTCHA
Security

Media & News

ACD Direct - Contact Center Solutions's Email Address Formats

ACD Direct - Contact Center Solutions uses at least 1 format(s):

ACD Direct - Contact Center Solutions Email Formats	Example	Percentage
First.Last@acddirect.com	John.Doe@acddirect.com	88%
FirstL@acddirect.com	JohnD@acddirect.com	6%
Last@acddirect.com	Doe@acddirect.com	4%
LF@acddirect.com	DJ@acddirect.com	2%

Frequently Asked Questions

What is ACD Direct - Contact Center Solutions's official website and social media links?

ACD Direct - Contact Center Solutions's official website is acddirect.com and has social profiles on LinkedIn.

What is ACD Direct - Contact Center Solutions's SIC code NAICS code?

ACD Direct - Contact Center Solutions's SIC code is 4812 - Radiotelephone Communications NAICS code is 517 - Telecommunications.

How many employees does ACD Direct - Contact Center Solutions have currently?

As of July 2026, ACD Direct - Contact Center Solutions has approximately 255 employees across 5 continents, including North AmericaAsiaEurope. Key team members include Président: M. G.Independent Business Owner: T. S.Director Of Operations: B. H.. Explore ACD Direct - Contact Center Solutions's employee directory with LeadIQ.

What industry does ACD Direct - Contact Center Solutions belong to?

ACD Direct - Contact Center Solutions operates in the Telecommunications industry.

What technology does ACD Direct - Contact Center Solutions use?

ACD Direct - Contact Center Solutions's tech stack includes Linkedin Insight TagRSSShopifyMailchimpHubSpotSiteGroundThe SEO FrameworkreCAPTCHA.

What is ACD Direct - Contact Center Solutions's email format?

ACD Direct - Contact Center Solutions's email format typically follows the pattern of First.Last@acddirect.com. Find more ACD Direct - Contact Center Solutions email formats with LeadIQ.

When was ACD Direct - Contact Center Solutions founded?

ACD Direct - Contact Center Solutions was founded in 2003.

ACD Direct - Contact Center Solutions

TelecommunicationsUtah, United States201-500 Employees

ACD Direct operates as a veteran-owned, U.S.-based contact center that handles donor and customer interactions for nonprofits and other organizations that outsource all or part of their contact volume. By combining enterprise software with a nationwide, work-from-home agent network, it provides 24/7/365 support across phone, text, email, chat, and digital channels.

Founded in 2003 and located in Centerville, Utah, the company emphasizes that its agents work from home and that calls are not sent offshore. It maintains a rigorous quality program, recording and analyzing all interactions and offering custom reporting and ramping capabilities to fit client needs.