Growing Workforce 1Call Direct has recently expanded its team significantly, increasing headcount by 60 in 2018 and planning further recruitment, indicating strong business growth and potential capacity to handle larger or new client accounts.

Market Positioning As a top-performing acquisition and sales outsourcer with a track record of exceeding customer targets, 1Call Direct is well-positioned to attract clients looking for efficient call center solutions in various sectors.

Financial Range With a revenue between one and ten million dollars, there is potential for growth and upselling services such as advanced analytics, technology upgrades, or expanded outbound campaigns to boost revenue.

Industry Collaboration Being part of a competitive industry with giants like Teleperformance and Alorica suggests opportunities for strategic partnerships, joint ventures, or niche service differentiation to carve out a larger market share.

Technology Utilization Utilizing various tools like PHP, YouTube, and contact form integrations indicates a digital-savvy approach, opening opportunities to offer clients innovative tech-driven call solutions or data analytics services.