XSELL Technologies Email Format
Software DevelopmentIllinois, United States51-200 Employees
XSELL Technologies is a Chicago-based software firm in the Midwest that focuses on transforming customer interactions in contact centers. It uses artificial intelligence to observe agent behaviors, identify those exhibited by top performers, and amplify those actions to improve service outcomes. The approach includes real-time support that provides agents with the precise information they need to meet customer expectations. The company serves businesses operating contact centers and positions itself in the conversational AI space focused on agent optimization. In March 2023, XSELL announced an ecosystem partnership with NICE DEVOne, signaling progress within its network of industry collaborations.