Viewabo

Technology, Information and InternetCalifornia, United States2-10 Employees

Viewabo is a technology company based in Palo Alto, California, delivering a remote support solution that relies on visual communication. Its platform lets service agents see a customer's issue through the smartphone's camera without any app installation; customers simply click a link to start the session. This method aims to speed diagnoses and reduce wait times by providing immediate visual context to the agent.

The customer base covers a range of sectors, including computer systems, utilities, home appliances, furniture, industrial equipment, and retail, with clients from large corporations to direct-to-consumer brands. In the technology, information and internet sector, Viewabo is positioned as a practical remote-support tool that enhances collaboration between customers and technicians; a notable development is the January 2023 launch of Viewabo Mobile Web to enable field diagnoses from mobile devices without an app.

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