Public Utility Partner Vera Water and Power is a public-owned utility serving about 10,000 customers in Spokane Valley, with revenue in the 50–100 million range. There is a potential sales angle in offering modernization, cybersecurity, and energy management solutions that align with public utility procurement cycles and compliance requirements.

BPA Collaboration The utility relies heavily on BPA for power, with some market purchases, presenting an opportunity to introduce advanced grid analytics, demand response programs, and renewable integration services that complement BPA sourcing and help optimize reliability and costs.

Platform Modernization Recent launch of an online customer portal for e-bills and payments indicates openness to digital engagement. This creates a foothold for expanding digital services such as customer experience analytics, outage management, smart meter integrations, and secure cloud-based IT solutions.

Leadership Transition A long-tenured GM retired in late 2024 after 49 years, signaling potential changes in strategic priorities and vendor relationships. This turnover presents an opening to present refreshed value propositions, update procurement approaches, and align with new leadership goals.

Outage & Reliability Needs Historical outages and equipment failures noted in reports underscore a need for reliability enhancements, asset monitoring, maintenance optimization, and incident response capabilities—areas where preventive maintenance, asset management software, and monitoring hardware could drive ROI.