Digital Transformation United Power has undergone a substantial technology transformation, including network and server modernization and a hybrid cloud approach with a robust data platform. The tech stack includes Power BI, Azure Virtual Desktop, Drupal, and New Relic, supporting scalable analytics and operations. This creates opportunities to sell analytics, cloud optimization, and IT/OT integration services tailored to utilities.

Energy Resource Strategy Leadership changes in energy resource planning signal a strategic emphasis on forecasting and resource optimization. Hiring a Vice President of Energy Resource Planning and a Chief Energy Resource Officer suggests a focus on grid planning and efficiency. This presents opportunities to offer energy forecasting, resource planning software, DER integration, and demand-response solutions.

Security Compliance The technology environment features reCAPTCHA, Drupal, and monitoring through New Relic, plus cloud components such as Azure and Route 53. This points to a need for security hardening, Drupal application protection, identity and access management, and cloud security posture services to reduce risk and ensure compliance.

Partner Ecosystem Alliance Energy Group partnership demonstrates openness to industry collaboration and channel partnerships. This creates a path to co-sell managed services, procurement optimization, and integrated energy management solutions for United Power and its members.

Customer Experience With an iOS app and a Drupal powered customer portal, United Power is positioned to enhance digital engagement. There are opportunities to expand the customer experience with upgraded portals, mobile app capabilities, analytics on member behavior, proactive notifications, and CRM integration to improve satisfaction and retention.