Niche healthcare focus The Myers Group specializes in health care survey research, call center support, and consulting, providing services to health care providers and health plans. This presents a sales opportunity to offer complementary patient experience, survey tooling, and outreach solutions to HC organizations seeking NCQA and CMS CAHPS related services.

NCQA and CMS credentials As an NCQA-Certified survey vendor for Medicare HOS, CAHPS, and CAHPS PCMH, and a CMS-Approved Medicare CAHPS vendor, The Myers Group has credibility and a qualified process for government-aligned patient experience programs. This positions them to upsell expanded survey programs, data analytics, and regulatory-ready outsourcing partnerships.

Domestic presence Located in Duluth, Georgia with an onsite call center and processing facilities, the company can be a regional partner for U.S.-based health systems seeking nearshore or onshore survey and contact center capabilities, faster onboarding, and compliance with U.S. data privacy standards.

Medium-sized scale With 201-500 employees and revenue in the 1M–10M range, there is room for scalable service add-ons such as larger CAHPS project support, multi-site survey programs, and expanded data analytics packages aimed at mid-market health systems and managed care organizations.

Growth-ready services The focus on reliable survey research and outreach programs indicates potential opportunities to bundle performance improvement consulting, patient experience measurement, and targeted outreach campaigns with technology-enabled feedback loops for continuous quality improvement.