Scale Volunteer Ops The Doula Program relies on a small core team coordinating a large volunteer network delivering end-of-life support. There is an opportunity to adopt volunteer management software, a lightweight CRM, and an e-learning platform to streamline recruitment, screening, scheduling, supervision, and impact tracking while keeping headcount lean. This can position them for growth and more consistent client matching.

Training Revenue The organization has decades of training volunteers and matching clients; packaging this into paid certifications or continuing education for volunteers, hospices, or community partners could create a recurring revenue stream. Complement with online courses, live workshops, and accreditation partnerships to expand reach beyond New York and diversify funding.

Care Provider Partnerships End-of-life doulas complement hospice and palliative care; there is room to formalize partnerships with hospitals, hospices, elder care facilities, and community organizations. Offer bundled programs to train staff and volunteers, coordinate care via integrated scheduling/tools, and create referral pipelines to expand client base.

Secure Care Data Handling sensitive client information requires strong data privacy and security practices. They already use Google Workspace and Sucuri, but could benefit from a HIPAA-compliant CRM, secure file sharing, consent management, and audit logs to reassure partners and funders while enabling scalable operations.

Growth through Giving With a revenue range under $1M, pursuing grant funding, corporate sponsorships, and donor management tooling could accelerate growth. Propose solutions for donor CRM, grant management, and targeted content marketing (SEO, YouTube storytelling) to boost visibility and fundraising effectiveness, expanding geographic reach.