Insights

Growing Customer Support Software Market Text offers a comprehensive suite of customer support tools including live chat, AI chatbots, helpdesk, knowledge base, and website widgets, positioning it well to capture increasing demand from businesses seeking scalable and automated customer service solutions.

Targeting E-commerce and SaaS Segments With specialized products like LiveChat for ecommerce sales and integrated AI support, there's a strong opportunity to target online retailers and SaaS platforms looking to enhance customer engagement and reduce support costs.

Expanding Developer Community Text's Developer Program and marketplace provide avenues for partner-led growth, appealing to software vendors and integrators aiming to monetize their innovations by integrating with or reselling Text's solutions.

Market Trends Towards AI and Automation The company’s emphasis on AI-powered knowledge bases and chatbots aligns with a broader industry shift towards automation, presenting opportunities to position Text as a leader in intelligent customer support technology for forward-thinking enterprises.

Potential in Enterprise and Mid-Market With a customer base covering small to mid-sized businesses and large companies, there’s a sales opportunity to tailor solutions and pricing models that scale, meeting the distinct needs of enterprises looking for robust, integrated helpdesk and communication platforms.

Text Tech Stack

Text uses 8 technology products and services including CIM Technologies, Kubernetes, Open Graph, and more. Explore Text's tech stack below.

  • CIM Technologies
    Cad & Graphics
  • Kubernetes
    Containerization
  • Open Graph
    Content Management System
  • Support Hero
    Documentation Tools
  • styled-components
    Javascript Frameworks
  • Vite
    Miscellaneous
  • Linux
    Programming Languages
  • GraphQL
    Programming Languages

Media & News

Text's Email Address Formats

Text uses at least 2 format(s):
Text Email FormatsExamplePercentage
F.Last@text.comJ.Doe@text.com
100%
LastF@bit.lyDoeJ@bit.ly
86%
First.Last@bit.lyJohn.Doe@bit.ly
10%
First@bit.lyJohn@bit.ly
3%
Last@bit.lyDoe@bit.ly
1%

Frequently Asked Questions

Where is Text's headquarters located?

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Text's main headquarters is located at 47 Zwycieska Wrocław, Lower Silesian 53-033 Poland. The company has employees across 5 continents, including EuropeNorth AmericaAsia.

What is Text's phone number?

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You can contact Text's main corporate office by phone at . For more prospecting data, LeadIQ has access to up-to-date and accurate contact information within our platform. Find, capture, and sync contact data to your CRM and sales tools in one click.

What is Text's stock symbol?

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Text is a publicly traded company; the company's stock symbol is TXT.

What is Text's official website and social media links?

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Text's official website is bit.ly and has social profiles on LinkedIn.

How much revenue does Text generate?

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As of March 2026, Text's annual revenue is estimated to be $12B.

What is Text's SIC code NAICS code?

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Text's SIC code is 4812 - Radiotelephone Communications NAICS code is 5112 - Software Publishers.

How many employees does Text have currently?

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As of March 2026, Text has approximately 380 employees across 5 continents, including EuropeNorth AmericaAsia. Key team members include Ceo: M. C.Cfo: J. A.Chief Growth Officer: S. K.. Explore Text's employee directory with LeadIQ.

What industry does Text belong to?

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Text operates in the Software Development industry.

What technology does Text use?

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Text's tech stack includes CIM TechnologiesKubernetesOpen GraphSupport Herostyled-componentsViteLinuxGraphQL.

What is Text's email format?

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Text's email format typically follows the pattern of F.Last@text.com. Find more Text email formats with LeadIQ.

When was Text founded?

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Text was founded in 2002.

Text

Software DevelopmentLower Silesian, Poland201-500 Employees

Text is the company behind LiveChat, ChatBot, HelpDesk, KnowledgeBase, and OpenWidget. Now, say hi to Text App — next-gen customer support. We help brands provide better customer service at scale by analyzing, enriching, and automating text communication. 

Text App is a customer service software packed with live chat, helpdesk, and AI agents to handle the support work at scale.

LiveChat is a real-time live chat software for ecommerce sales and support that helps ecommerce companies create new sales channels. 

ChatBot is an all-in-one platform to build and launch conversational chatbots without coding.

HelpDesk is a simple ticketing system where you can manage all customer messages in one place and automate your support processes.

KnowledgeBase is an AI-powered knowledge base software for lightning-fast customer support and effortless self-service.

OpenWidget is a website widget that lets you contact potential customers without getting lost in overcomplicated solutions. 

Want to be a part of the journey and make customer service even better? Team up with us! Join the Developer Program to build apps and sell them in our Marketplace to 40K+ potential customers. Or let us help you incubate your product with the Incubator Program. Or join our Partner Program to earn commission by offering our products to your customers.

Section iconCompany Overview

Headquarters
47 Zwycieska Wrocław, Lower Silesian 53-033 Poland
Phone number
Website
bit.ly
SIC Code
4812 - Radiotelephone Communications
Stock Symbol
TXT
NAICS Code
5112 - Software Publishers
Founded
2002
Employees
201-500

Section iconFunding & Financials

  • $25M$50M

    Text's revenue is estimated to be in the range of $25M$50M

Section iconFunding & Financials

  • $25M$50M

    Text's revenue is estimated to be in the range of $25M$50M

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