Swampfox Technologies Email Format

Software DevelopmentSouth Carolina, United States51-200 Employees

Swampfox Technologies is a mid-sized software, solutions and services firm focusing on improving enterprise contact center customer journeys. It serves a global client base and specializes in transforming complex contact center environments. Central to its offerings is the ICX Platform paired with enterprise applications that support seamless, integrated experiences across omnichannel and multi-channel interactions. The company provides both custom and packaged solutions for self-service and IVR, advanced routing and callback, multi-channel outbound communications, and enhancements to agent interactions.

Positioned in the enterprise software landscape, Swampfox emphasizes a consultative approach, combining program management discipline with technical expertise to deliver deployments. Its experience spans healthcare, energy and utilities, insurance, financial services, manufacturing, and retail, among other sectors, and it collaborates with enterprise customers, business partners, and ISVs to extend its markets. Based in Columbia, South Carolina, the firm serves clients worldwide, and it announced ICX 4.1, a new release of its customer experience management solution, in August 2024.

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