Strikedeck, a Medallia company Email Format

Technology, Information and InternetCalifornia, United States11-50 Employees

Strikedeck, a Medallia company, operates in the technology, information and internet sector as a customer success platform designed to help businesses reduce churn, build trust and loyalty, and maximize revenue through automation and integration. The company targets organizations seeking real-time, comprehensive visibility into customer health and engagement, supporting retention, expansion, and advocacy through features such as workflow automation, machine learning, predictive analytics, usage tracking and surveys. Based in Sunnyvale, California, Strikedeck emphasizes a 360° view of customer interactions and outcomes, and has positioned its platform as suitable for both SMBs and larger teams following its early product iterations. The business was founded by marketing automation pioneers and has, over time, evolved through product launches such as Strikedeck Blitz, with the broader consolidation under Medallia highlighting its integration into a larger CX management ecosystem. Recent developments include the introduction of Strikedeck Blitz in 2019, a self-service edition aimed at smaller teams, reflecting a focus on expanding access to its customer success capabilities.

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