Insights

Strong Market Presence SQM Group operates within the rapidly growing call center industry, offering specialized solutions to enhance customer experience and operational efficiency. Their proven track record of awards and industry recognition positions them as a trusted partner for contact centers looking to improve performance metrics such as FCR and customer satisfaction.

Innovative SaaS Offerings The company's SaaS-based Customer Service QA Software and Personalized Intelligence platform provide scalable, cloud-enabled tools that can be tailored to a wide range of call centers. This technological edge creates opportunities to expand solutions across diverse contact center environments seeking digital transformation.

High Industry Relevance With an emphasis on measurable improvements in FCR and customer experience, SQM’s services align closely with current market trends prioritizing customer loyalty and operational excellence. This makes their offerings attractive to contact centers aiming to differentiate themselves in competitive markets.

Growth and Financial Stability With annual revenue estimated between $100 million and $250 million and a consistent growth rate of 12 percent over five years, SQM demonstrates a solid financial foundation. This stability supports the potential for long-term partnerships, licensing, or expanding existing service portfolios.

Industry Awards and Recognition The company's multiple awards for excellence and innovation serve as validation of their solutions and market reputation. These accolades can be leveraged in sales narratives to underline the company's credibility and commitment to quality, appealing to contact centers seeking trusted industry leaders.

SQM Group Inc. Tech Stack

SQM Group Inc. uses 8 technology products and services including Cloudflare CDN, Cloudflare, WordPress, and more. Explore SQM Group Inc.'s tech stack below.

Cloudflare CDN

Content Delivery Network

Cloudflare

Content Management System

WordPress

Content Management System

Microsoft Office

Office Suites

Ruby

Programming Languages

FedEx

Transportation And Fleet Management

Microsoft ASP.NET

Web Frameworks

Facebook

Widgets

SQM Group Inc. Email Formats	Example	Percentage
FirstL@sqmgroup.com	JohnD@sqmgroup.com	52%
First@sqmgroup.com	John@sqmgroup.com	36%
FirstLast@sqmgroup.com	JohnDoe@sqmgroup.com	10%
FirstLas@sqmgroup.com	JohnDoe@sqmgroup.com	2%

SQM Group Inc. Email Formats

Example

Percentage

FirstL@sqmgroup.com

JohnD@sqmgroup.com

52%

First@sqmgroup.com

John@sqmgroup.com

36%

FirstLast@sqmgroup.com

JohnDoe@sqmgroup.com

10%

FirstLas@sqmgroup.com

JohnDoe@sqmgroup.com

Frequently Asked Questions

Where is SQM Group Inc.'s headquarters located?

SQM Group Inc.'s main headquarters is located at 7400 Mineral Drive Suite 600 Coeur D'alene, Idaho 83815 United States. The company has employees across 4 continents, including North AmericaSouth AmericaAfrica.

What is SQM Group Inc.'s phone number?

You can contact SQM Group Inc.'s main corporate office by phone at

+1-800-446-****

. For more prospecting data, LeadIQ has access to up-to-date and accurate contact information within our platform. Find, capture, and sync contact data to your CRM and sales tools in one click.

What is SQM Group Inc.'s official website and social media links?

SQM Group Inc.'s official website is sqmgroup.com and has social profiles on LinkedIn.

What is SQM Group Inc.'s NAICS code?

SQM Group Inc.'s NAICS code is 5416 - Management, Scientific, and Technical Consulting Services.

How many employees does SQM Group Inc. have currently?

As of May 2026, SQM Group Inc. has approximately 81 employees across 4 continents, including North AmericaSouth AmericaAfrica. Key team members include Chief Customer Experience Officer: N. G.Chief Finance And Operations Officer: L. P.Vice President Client Accounts: H. T.. Explore SQM Group Inc.'s employee directory with LeadIQ.

What industry does SQM Group Inc. belong to?

SQM Group Inc. operates in the Business Consulting and Services industry.

What technology does SQM Group Inc. use?

SQM Group Inc.'s tech stack includes Cloudflare CDNCloudflareWordPressMicrosoft OfficeRubyFedExMicrosoft ASP.NETFacebook.

What is SQM Group Inc.'s email format?

SQM Group Inc.'s email format typically follows the pattern of FirstL@sqmgroup.com. Find more SQM Group Inc. email formats with LeadIQ.

When was SQM Group Inc. founded?

SQM Group Inc. was founded in 1996.

SQM Group Inc.

Q: What is SQM Group Inc.'s official website and social media links?

SQM Group Inc.'s official website is sqmgroup.com. SQM Group Inc. has social profiles on LinkedIn.

Q: How many employees does SQM Group Inc. have currently?

SQM Group Inc. has approximately 81 employees.

Q: What technology does SQM Group Inc. use?

SQM Group Inc.'s tech stack includes Instagram, Open Graph, Cloudflare CDN, reCAPTCHA, Cloudflare Bot Management.

Q: What is SQM Group Inc.'s NAICS code?

SQM Group Inc.'s NAICS code is 5416 (Management, Scientific, and Technical Consulting Services).

Business Consulting and ServicesIdaho, United States51-200 Employees

SQM GROUP

SQM Group is a software company specializing in automated QA for call center agents. Our software solution helps call centers and agents improve FCR, Csat, provide great customer service, and reduce costs.

We are a specialist firm for the call center industry in measuring, benchmarking, tracking, and improving FCR. At the heart of our services is SQM™ Customer Service QA Software, FCR and Csat research, best practices consulting, and awarding for FCR and Csat performance. We help call centers to improve FCR, deliver a great Csat, reduce operating costs, and improve the Net Promoter Score. Our mySQM™ Customer Service QA Software is a SaaS-based subscription platform explicitly built for call centers. Our Personalized Intelligence™ software features assist agents, supervisors, managers, and analysts in measuring and improving FCR and customer experience.

HISTORY

Mike Desmarais founded SQM Group in 1996. Our revenue has grown at a 12% compound annual growth rate over the last five years. SQM has 175 employees with approximately equal amounts of employees working in the Coeur d’ Alane, Idaho, and Vernon, British Columbia locations. SQM has developed (FCR) customer experience management software which has been in development for four years and has had an R&D budget that is 20% of the company’s revenue compared to a traditional professional services firm R&D budget of 6% of revenue.

PRODUCTS

Software – Our First Call Resolution software is specifically designed to measure and improve contact center customer experience, reduce operating costs, and deliver a great customer experience.

Research – SQM offers benchmarking and tracking the voice of the customer and employee studies designed to improve FCR and provide great CX.

Awarding - Our call center awards recognize top-performing call centers, leaders, supervisors, and agents for First Call Resolution, customer experience, and best practices since 2000.

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SQM Group Inc. Tech Stack

Media & News

SQM Group received award Call Center Customer Service Industry Award on Jan 1st '21.

SQM Group recognized as one of 80 finalists on Jan 1st '18.

SQM Group receives award Thompson Okanagan Kootenay Commercial Building Award for the Renovation category.

SQM Group receives award Service Quality Excellence Award Winners for 2016.

SQM Group receives award 2017 Contact Center Industry Customer Experience Award of Excellence.

SQM Group receives award 2015 Contact Center Best Practice Awards.

SQM Group Inc.'s Email Address Formats