Flexible CIS SmartBPO provides back-office support for utilities across multiple markets and emphasizes not being tied to a single Customer Information System, signaling an opportunity to offer our integrated CIS solutions, migration support, or multi-CIS management services to expand their flexibility and client base.

Industry Experience With over 150 years of combined utility lifecycle experience and cross-domain backgrounds in technology and retail, there is a sales opening to position advanced process optimization, risk management, and scalable support tailored to their client’s regulatory and operational needs.

Revenue Scale Current revenue range ($1M–$10M) and lean staffing (2–10 employees) indicate potential demand for scalable, cost-efficient back-office outsourcing, automation, and performance analytics services to drive margins and handle growth without a large up-front headcount.

Tech Stack Their use of common web and analytics tools (Google Analytics, Tag Manager, Cloudflare, etc.) suggests readiness for digital outsourcing enhancements, data integration projects, and enhanced customer interaction platforms that can be offered as managed services.

Competitive Landscape Operating in the same broad sector as large outsourcing firms but with a boutique size, SmartBPO presents an opportunity to offer targeted, high-touch engagements, blended pricing, and niche utility-specific SLAs to capture mid-market utilities and retailers seeking flexible outsourcing.