SingleComm Email Format

Software DevelopmentVirginia, United States11-50 Employees

SingleComm operates in the software development industry, delivering a cloud-native, omnichannel contact center platform designed to unify customer communications across channels. The solution emphasizes customization and agility, aiming to reduce agent training time while increasing first-call resolutions, and includes features such as omnichannel routing, analytics, and agent workflows as part of a single modular environment. The company targets call center operations seeking integrated customer engagement capabilities and improved efficiency, supported by a best-in-class support team that targets rapid human responses. Based in Richmond, Virginia, SingleComm has positioned itself among peers in the CCaaS space by highlighting openness and interoperability, evidenced by integrations with major platforms and CRM tools. A recent development includes the launch of Agent Kiosks for healthcare, reflecting expansion into industry-specific patient engagement applications. { }

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