Large field reach With a field network spanning over 200,000 and a long track record since 1987, Sinclair Customer Metrics presents a scalable capability to handle large, multi-site customer experience measurement initiatives for enterprise clients and national brands.

Customer experience focus Core offerings center on customer service, customer satisfaction, and employee satisfaction metrics, signaling opportunities to upsell comprehensive CX programs, ongoing dashboards, and executive-level reporting for strategic improvements.

Mid-market positioning Company size and revenue indicate a solid mid-market footprint, suggesting ideal sales targets include mid to large service-focused companies seeking measurable improvements in CX without engaging top-tier multinational firms.

Data-driven growth Decades of measurement and analytics experience, plus a proven method to collect, analyze, and report metrics, provide a strong basis for expanding into adjacent measurement services, benchmarks, and managed analytics offerings.

Technology stack leverage Utilization of common web technologies and security tools (CDNJS, Bootstrap, reCAPTCHA, jQuery) supports scalable, secure client portals and embeddable dashboards, enabling easier cross-sell of self-serve reporting and managed services.