Portal Expansion SWA already launched a customer portal; opportunity to broaden digital engagement with enhanced self‑service features (online bill pay, usage dashboards, outage alerts) and mobile access to drive customer satisfaction and reduce call volume.

Security & Compliance With a small IT team and existing security measures (HSTS, monitoring tools), there is scope to offer a managed security package including MFA, endpoint protection, backup/DR, and vendor risk management tailored for municipal utilities.

IT Modernization A lean workforce relying on Microsoft 365 suggests a strong opportunity for managed IT services, cloud optimization, and user support to improve productivity, data governance, and continuity.

Analytics & Ops Current tech stack shows analytics usage; propose building dashboards and reporting for portal adoption, water usage trends, billing metrics, and service reliability to inform operations and customer communications.

Grants & Partnerships Past success securing funding for fluoridation upgrades indicates potential to assist with grant readiness, project management, and procurement for further infrastructure modernization and digital upgrades.