Acquisition Lever SeeLevel HX was acquired by Intouch Insight in 2021, signaling potential integration opportunities with Intouch’s broader customer experience offerings and a path to cross-sell SeeLevel HX capabilities to Intouch’s existing client base.

National Scale With a network of over 792,000 mystery shoppers across three continents, there is a strong foundation for selling large-scale mystery shopping and cross-channel CX programs to multinational retailers and franchises seeking consistent customer experience insights.

Industry Footprint Current focus spans retail, QSR, fast casual, automotive and finance, suggesting opportunities to package sector-specific CX solutions such as drive-thru benchmarking, service quality audits, and on-demand study capabilities to clients in these high-volume verticals.

Benchmark Content Flagship research like the Drive-Thru Study and Food-On-Demand Study demonstrates appetite for ongoing, data-driven performance benchmarks, presenting upsell potential for annual or quarterly programmatic reporting and custom analytics for brand improvement.

Growth Readiness Recent leadership hire and ongoing strategic growth initiatives imply readiness to expand services and pursue new logos; align outreach around growth acceleration, program modernization, and integration with Intouch’s CX ecosystem to unlock joint selling motions.