Tech Modernization SARC currently relies on Shopify and basic tools; opportunity to implement an integrated donor CRM, grants and case-management platform to streamline service coordination across Monterey, San Benito, Santa Clara, and Santa Cruz counties.

Security Compliance A ransomware incident in 2021 exposing PHI highlights ongoing need for robust data protection, zero-trust, encryption, backup and disaster recovery, and staff security training across the organization.

Housing Partnerships Recent partnerships with Alta Housing and Life Services Alternatives signal expansion in supported housing; propose solutions that integrate housing subsidy management with intake workflows and service planning to scale placements.

Donor Engagement Use of Shopify suggests online fundraising potential; refine with a unified donor CRM, payment processing, event fundraising, and analytics to boost contributions across the four counties.

HR Compliance With 201-500 employees, there is demand for HRIS, payroll, training, and regulatory reporting tools to improve hiring, retention, and compliance with California employment and disability rights laws.