Quality Contact Centers Employee Directory

Outsourcing and Offshoring ConsultingFlorida, United States11-50 Employees

Quality Contact Centers (QC2) is an outsourcing and offshoring provider delivering BPO, KPO and marketing services to help clients increase sales and improve customer engagement. Headquartered in Miami, the company operates delivery centers in Managua and Bluefields, Nicaragua, and relies on a bilingual English and Spanish workforce. Its approach emphasizes customized solutions that aim to reduce costs while boosting productivity and brand recognition, underpinned by governance and compliance with client standards. Its inbound call center offerings include answering, customer service, inbound sales and order taking, while outbound activities cover telemarketing, appointment setting, lead generation and market research. QC2 also maintains digital media marketing capabilities through a team based in Argentina to help shape a clear online presence for clients. A recent expansion to Bluefields signals ongoing regional growth to support its outsourcing model.

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