Quality Assessments Mystery Shoppers Employee Directory

Market ResearchIllinois, United States2-10 Employees

Quality Assessments Mystery Shoppers (QAMS) operates in the market research sector, offering mystery shopping, competitive shops, and price audits as core services designed to help clients assess customer experience and operational performance. Based in Rochester, Illinois, the company has served U.S. and Canadian corporations since 1984, and utilizes online technology and dashboards to support program design and ongoing evaluation. Its client base spans multiple industries, including fast food, banking, retail, automotive, entertainment, and grocery, with services aimed at both measuring customer satisfaction and supporting profitability. The firm emphasizes program design as part of its offerings, often providing it without a setup fee as part of its support to clients. QAMS positions itself as a specialized provider within the market research landscape, focusing on standardized mystery shopping programs and related services to reveal gaps between expected and observed customer experiences.

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